Swisscom Application Cloud
Identified - Dear customers

A syslog encoding change has been detected and affects the logstash parsing.
This change kept hidden while our deep testing on changing the underlaying logging architecture within the cloudfoundry update on 25th May 2020 to version 2.12.x. It counts for the recent version 2.13.x (22th June 2020) also.

Before the Platform update an underline "_" in the names (org/space) was removed before filtering on logstash.
Before the Platform update a space " " in the names (org/space) was changed to a dash "-" before filtering on logstash.
Other cases could be different, but points to similarities.

Due this different behaviour the logstash filter may fail parsing the HOSTNAME correctly.


Workaround:
Please replace this pattern on the logstash filter if you hit the "loss" of the HOSTNAME (Please check on Kibana, parsed/unparsed):
+(?:%{HOSTNAME:syslog5424_host}|-)
with:
+(?:%{DATA:syslog5424_host}|-)

This pattern change is already included in the documentation of the logstash filter as described here:
`https://docs.developer.swisscom.com/service-offerings/logstash-docker.html#create-centralized-pipeline`


Meanwhile a new release for the responsible component does resolve this issue and will be used in one of the next upcoming Platform updates. "Sanitize syslog hostnames to comply with old behavior: underscores and other invalid characters will be removed".


We apologize for the inconvenience and thanks for your understanding.

Best regards
Your Application Cloud Team
Jun 26, 15:13 CEST
AppCloud - Platform ? Operational
90 days ago
99.96 % uptime
Today
Apps (Workload) ? Operational
90 days ago
100.0 % uptime
Today
Management API ? Operational
90 days ago
99.93 % uptime
Today
AppCloud - Services ? Operational
90 days ago
100.0 % uptime
Today
Dynamic Storage ? Operational
90 days ago
100.0 % uptime
Today
Elasticsearch ? Operational
90 days ago
100.0 % uptime
Today
MariaDB ? Operational
90 days ago
100.0 % uptime
Today
MySQL ? Operational
90 days ago
100.0 % uptime
Today
RabbitMQ Enterprise ? Operational
90 days ago
100.0 % uptime
Today
MongoDB ? Operational
90 days ago
100.0 % uptime
Today
MongoDB Enterprise ? Operational
90 days ago
100.0 % uptime
Today
Redis ? Operational
90 days ago
100.0 % uptime
Today
Redis Enterprise ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 13, 2020

No incidents reported today.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - Starting at ~06:10 we were facing an S3 outage, resulting in S3 timeouts and a major disruption of the management API.
Since ~06:45 the Application Cloud management API is operational again.
Jul 3, 07:07 CEST
Investigating - Dear customers

We are currently experiencing issues with the Application Cloud management API. Due to the nature of this problem, the outage is affecting various management functions such as service provisioning or managing your applications. Your currently running applications and services should not be affected however.

Our team is working hard to identify and fix the issue and we will update this incident with the latest information as soon as possible.
We apologize for any inconvenience.

Your Application Cloud Team
Jul 3, 06:42 CEST
Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 19:00 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 30, 18:14 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 18:00 CEST
Scheduled - Dear users of the Swisscom Application Cloud,

A maintenance window has been planned in order to implement upgrades on our infrastructure for the 30th of June, between 18:00 - 19:00 CEST.

This will not affect your deployed applications, but management functions such as service provisioning will be unreliable during the whole window.
We will keep you updated. Thank you for your patience.

Kind regards,
Your Application Cloud Team
Jun 29, 18:15 CEST
Resolved - Dear Customers

A fix has been implemented and the login is working again.

Best regards
Swisscom Developer Support
Jun 30, 17:52 CEST
Identified - Dear customers

We're currently facing an issue with the login. We're working on a solution.
We will keep you updated about news.

Thank you for your understanding and patience.
Best regards
Swisscom Developers Support
Jun 30, 14:40 CEST
Jun 29, 2020

No incidents reported.