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Swisscom Application Cloud Status Page

Maintenance
Maintenance Window - AppCloud update

Dear Developers,

A maintenance window has been planned in order to implement a new AppCloud release on our platform on the 23rd of September between 20:00 and 02:00. The release notes for APC v2.4.x can be seen here: https://docs.developer.swisscom.com/devguide-sc/release-notes.html

This will not affect your deployed applications and services, but management functions such as service provisioning will be partially unreliable during the window. We will keep you posted. Thank you for your patience.

Kind regards, Your Application Cloud Team

Past Incidents

11th September 2019

Incident - Login not available

Dear Customers

We have encountered a major outage on our login system. Log in is currently not possible. Our team is working hard to identify and fix the issue. We will update this incident with the latest information as soon as possible. We apologize for any inconvenience.

Your Application Cloud Team

23rd August 2019

Incident - Management email notifications outage only

[Update] The issue has been fixed and email notifications are again being sent.

Dear Customers

We have encountered an outage on some of our components. Email notifications are currently not being sent. Our team is working hard to fix the issue. We will update this incident with the latest information as soon as possible. We apologise for any inconvenience.

Your Application Cloud Team

15th August 2019

MariaDB Incident - Workload affected

[Update] Dear Customers The MariaDB Service is available again. We continue to watch the situation closely.

Your Application Cloud Team


Dear Customers

We have encountered a major outage on some of our components. Due to the nature of this problem, the outage is affecting your deployed applications as well as management functions. Our team is working hard to identify and fix the issue. We will update this incident with the latest information as soon as possible. We apologize for any inconvenience.

Your Application Cloud Team

25th July 2019

Application Management Incident - Management Functions Outages Only - Login affected

Update: Dear Customers

The Login is working again as usual. We apologize for any inconvenience.

Your Application Cloud Team


Dear Customers

We are facing some problems regarding the login of our Application Cloud: The Login does not work in every case. Due to the nature of this problem, the outage is affecting only the login using the cloudfoundry CLI and the login into the portal. As a temporary workaround for the CLI-Login you can try to use the the option --sso where cloudfoundry will provide a url to obtain a one-time passcode to login. Look here for more details: https://cli.cloudfoundry.org/en-US/cf/login.html

Our team is working hard to identify and fix the issue. We will update this incident with the latest information as soon as possible. We apologize for any inconvenience.

Your Application Cloud Team

16th July 2019

Incident - Management Functions Outages Only - Login currently not working

Update: Dear Customers

The Login is working again as usual. We apologize for any inconvenience.

Your Application Cloud Team Dear Customers

We have encountered an issue with our login component. Due to the nature of this problem, login into the application cloud portal or api is currently not possible. Workload is not affected. Our team is working hard to fix the issue. We will update this incident with the latest information as soon as possible. We apologize for any inconvenience.

Your Application Cloud Team

9th July 2019

Incident - Connectivity issues in one availability zone

Dear Customers

We have encountered some connectivity issues in one of our data centers. Due to the nature of this problem, the outage should not affect running workload. Our team has identified the issue and it is working hard to resolve it. We will update this incident with the latest information as soon as possible. We apologize for any inconvenience.

Your Application Cloud Team

3rd July 2019

MariaDB Incident - Workload affected

Dear Customers

We have encountered a major outage on some of our components. Due to the nature of this problem, the outage is affecting your deployed applications as well as management functions. Our team is working hard to identify and fix the issue. We will update this incident with the latest information as soon as possible. We apologize for any inconvenience.

Your Application Cloud Team

26th June 2019

Maintenance Window - APC update

Status: 26.06.2019, 02:30: Update of cloudfoundry components has been done successfully.

Status: 26.06.2019, 01:30: The main part of updating cloudfoundry components is done but the maintenance will probably last until 02:30 to finish.

Dear Developers,

A maintenance window has been planned in order to implement upgrades to our cloudfoundry components on 25/06/2019 between 20:00 and 26/06/2019 03:00.

This will not affect your deployed applications, but management functions such as service provisioning will be unreliable during the whole window. Further notice: We are going to remove the old java version 3 buildpack from our system. If you need this old version you can still do so by pointing to github in the manifest.yml or cf push -b https://github.com/cloudfoundry/java-buildpack#v3.19.2 (released 24/10/2017).

We will keep you posted. Thank you for your patience.

Kind regards, Your Application Cloud Team