Swisscom Application Cloud
Identified - Dear customers

A syslog encoding change has been detected and affects the logstash parsing.
This change kept hidden while our deep testing on changing the underlaying logging architecture within the cloudfoundry update on 25th May 2020 to version 2.12.x. It counts for the recent version 2.13.x (22th June 2020) also.

Before the Platform update an underline "_" in the names (org/space) was removed before filtering on logstash.
Before the Platform update a space " " in the names (org/space) was changed to a dash "-" before filtering on logstash.
Other cases could be different, but points to similarities.

Due this different behaviour the logstash filter may fail parsing the HOSTNAME correctly.


Workaround:
Please replace this pattern on the logstash filter if you hit the "loss" of the HOSTNAME (Please check on Kibana, parsed/unparsed):
+(?:%{HOSTNAME:syslog5424_host}|-)
with:
+(?:%{DATA:syslog5424_host}|-)

This pattern change is already included in the documentation of the logstash filter as described here:
`https://docs.developer.swisscom.com/service-offerings/logstash-docker.html#create-centralized-pipeline`


Meanwhile a new release for the responsible component does resolve this issue and will be used in one of the next upcoming Platform updates. "Sanitize syslog hostnames to comply with old behavior: underscores and other invalid characters will be removed".


We apologize for the inconvenience and thanks for your understanding.

Best regards
Your Application Cloud Team
Jun 26, 15:13 CEST
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Scheduled Maintenance
Swisscom Login Update Aug 16, 09:00-12:00 CEST
Dear Customers

A maintenance window has been planned in order to implement upgrades to our Swisscom Login on Sunday, 16.08.2020 between 09:00 and 12:00 CEST.

This will not affect your deployed applications, but only the login. During this maintenance window the expected downtime for the login will last for about 30 minutes.
We will keep you updated. Thank you for your patience.

Your Application Cloud Team
Posted on Aug 12, 10:55 CEST
Past Incidents
Aug 13, 2020

No incidents reported today.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020
Completed - The scheduled maintenance has been completed.
Aug 10, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:00 CEST
Scheduled - Dear users of the Swisscom Application Cloud,

A maintenance window has been planned in order to implement upgrades on our infrastructure for the 10th of August, between 20:00 - 21:00 CEST.

This will not affect your deployed applications, but management functions such as service provisioning will be unreliable during the whole window.
We will keep you updated. Thank you for your patience.

Kind regards,
Your Application Cloud Team
Aug 10, 14:15 CEST
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 CEST
Scheduled - Dear users of the Swisscom Application Cloud,

A maintenance window has been planned in order to implement upgrades on our infrastructure for the 3rd of August, between 20:00 - 21:00 CEST.

This will not affect your deployed applications, but management functions such as service provisioning will be unreliable during the whole window.
We will keep you updated. Thank you for your patience.

Kind regards,
Your Application Cloud Team
Aug 3, 10:15 CEST
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.